- Any damages as a result of manufacturing defects and a fault in the design
- Any fading or tarnishing
- Chain, Bracelets, or Clasp that falls apart
- Missing stones/stones falling out
- Items which arrive damaged
Please take into consideration we do not cover any external damages that are not caused by a fault in the design, such as lost items, scratches, damages caused by accident (bent ring, broken chain), abuse, improper use or storage of the product, excessive wear, or lack of care.
How to Start a Warranty Claim:
To inquire about any issues you have with your RGMNT jewelry, please contact us at Support@rgmntco.com with the following included: your Full Name, Order Number (#rgmnt00000), a Description of the issue, and Photos of the damage. From there, we will respond within 24 hours to assist you with your claim :)
If you come across any issues with your jewelry within the 60 days from the date of purchase, we will provide you with a refund, unless a replacement is preferred. Once the 60 day period has passed, we will provide you with a replacement. If the item is out of stock at the time your claim is made, we will provide you with a store credit code that can be applied to a new order.
*We reserve the right, in our sole discretion, to reject any warranty claims which we suspect to be fraudulent.
Warranty Claims for International Orders
All international orders experiencing a manufacturing defect are able to get a refund for the item, excluding the cost of shipping, within the first 60 days the order is received. Once the 60-day period is expired, we will provide the customer with store credit for the paid amount of the broken item only, shipping will not be refunded. This will then conclude the open warranty case and end the lifetime warranty.