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SHIPPING PROTECTION

SHIPPING PROTECTION COVERAGE:

We offer Shipping Protection powered by Navidium to ensure your package reaches its destination safely.

  • How It Works:

    • Navidium Shipping Protection is automatically added to your cart during checkout.

    • The cost of this protection will be displayed in your order summary.

    • If you do not wish to purchase Shipping Protection, you must remove it before completing your checkout.

Coverage Details

Navidium Shipping Protection covers:

  • Lost Packages: When a package is not delivered and its location cannot be determined.

  • Stolen Packages: When a package is confirmed delivered but has been stolen.

  • Damaged Packages: If the items arrive damaged due to shipping mishandling.

Important:

  • Coverage does not apply to packages marked as "delivered" by the carrier with a valid delivery confirmation.

  • Coverage is limited to a one-time reshipment of your order.

Conditions for Claims

  • Claims must be submitted within 15 calendar days from the shipment date.

  • All original packaging and damaged goods must be retained until the claim process is completed. Failure to do so may result in claim denial.

  • Concealed damage must be reported within 5 days of delivery. Damage reported after this period will not be covered.

Filing a Claim

If you opted for Navidium Shipping Protection and your package is lost, stolen, or damaged, you can file a claim here. A complete claim submission must include:

  • An email to Support@rgmntco.com with the subject line: CLAIM for Order #YourOrderNumber.

  • A description of the issue (lost, stolen, or damaged).

  • Supporting photos if applicable (e.g., damaged items and packaging).

Our team will review your claim and respond with next steps. Approved claims will result in prompt reshipment to the address on file with your order.

Without Shipping Protection

If you choose not to purchase Navidium Shipping Protection, RGMNT is not liable for lost, stolen, or damaged packages as outlined in our Shipping & Handling policy. However, we’re here to help. If you experience an issue with your delivery, please email us at Support@rgmntco.com, and our team will do their best to assist you.