Here at RGMNT our returns/exchange process is fairly simple. All orders have up to 60 days to be returned for a full refund or exchanged. If you’re thinking of returning/exchanging, please make sure you complete the following instructions below:
- All items being sent back are in original condition and packaging, according to the item number shown on your order page/order slip. If items are damaged, please contact email@example.com for warranty information. Any items sent back outside of the original condition will be charged a restocking fee.
- When repacking your order to be sent back, please include a note with
- Your order number
- Write RETURN or EXCHANGE
- The item you expect a refund/exchange for
- The item you would like in exchange
- Please send your package back to the address below:
9419 Mason Ave. Unit D
Chatsworth, CA 91311
- Once your package is sent back, please email us at firstname.lastname@example.org letting us know you have sent the package and include your tracking information. Without the tracking info, we are unable to check on the status of your returned package and can possibly delay the return process.
Once we receive your package back, please give us 1-2 weeks for us to process your return and exchange.
**We do not provide return labels at this time, the customer is responsible for covering the cost of shipping
**We do not exchange for items out of stock
**All Clearance Items are final sale
**Items purchased as a set must be returned as a set
We have no control over customs fees and they vary from country to country. Customers are responsible for paying all customs fees.
SHIPPING AND HANDLING TIMES
95% of all orders are shipped out within 1-2 business days! Priority Orders are always shipped before the standard orders. We do not ship orders over the weekend. Any orders placed on the weekends or the holidays will be shipped on the following business day.
The cut-off time for same day shipping for Second Day and Overnight Orders is 10 am PST. Any orders placed after that time will most likely be shipped the following business day.